Refund policy

Return & Refund Policy

At Infinite Aura Jewelry Co., all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Engraved & Personalized Items
Because engraved, personalized, and custom-made pieces are created specifically for you, they are non-returnable and non-refundable under all circumstances, except in the case of a manufacturing defect (see below).

Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please contact us at hello@iajewelry.co within 7 days of delivery with your order number and photos of the issue. We'll review each case individually and, where a defect is confirmed, offer a replacement or store credit at our discretion.

Order Errors
If we shipped you the wrong item, let us know within 7 days of delivery and we'll make it right at no cost to you.

Cancellations
Orders can be cancelled or modified only if they have not yet entered production or shipped. Once an order — especially an engraved or custom piece — has begun production, it cannot be cancelled.

Questions
Reach out to hello@iajewelry.co with any questions before you buy — we're happy to help you pick the right size, style, or engraving details ahead of time.